The health care environment can be overwhelming and confusing. Volunteer ambassadors can help reduce anxiety by offering compassionate support to patients and families in many areas of our facilities. Some of our volunteer ambassadors are the face of our hospital as people arrive for care; others provide information when someone is looking for a hospitalized loved one. Some volunteer ambassadors serve our patients and the community in our outpatient offices.
The Ambassador role is key to our patient satisfaction initiatives, as their focus is to welcome and guide our patients, visitors and guests. As the Chief Operating Office for Care New England, James E. Fanale recently highlighted “Our collective focus on welcoming patients and families from the parking lot to the bedside will result in the best access and patient satisfaction experience in Rhode Island.” Volunteer Ambassadors target their efforts towards this end regardless of where they are based.
A volunteer ambassador’s duties may vary depending upon the areas supported. Wheelchair transport training is required for most of these positions.