Patient & Visitor Resources

Care New England is committed to providing high quality healthcare. Our Patient & Visitor Code of Conduct supports us in providing a safe, caring, and inclusive environment in all our spaces.

Words or actions that are ill-mannered, racist, discriminatory, intimidating, or harassing are not welcome. This includes but is not limited to:

1. Offensive comments including others’ race, accent, religion, gender, sexual orientation, or other personal traits
2. Physical or verbal threats and assaults
3. Intimidation
4. Sexually explicit or vulgar words or behaviors
5. Disrupting another patient’s care or experience

If the Code of Conduct is violated, we will discuss the incident with you. We will always carefully consider your response before we make any decisions about future care at Care New England

Some violations of this Code may lead to patients being asked to make other plans for their care and future non-emergency care or leave the hospital or office for a determined amount of time.

If you witness or are the target of any of these behaviors, please report it to a member of your care team and/or a security officer if you are in the hospital.